Your rental bills automatically on the frequency (weekly or monthly) and contract term you chose at signup, to the payment method on file, until you cancel.
In the typical case, we collect two billing periods at signup: your first period's rent, plus a one-time deposit equal to one period's rent. Some accounts qualify for a first-period-only signup instead. Either way, the deposit isn't a refundable security hold — it's applied to your final billing period, so it's never charged twice and never refunded separately.
Your washer, dryer, or other appliance remains Kinematic's property for the life of the rental. When your rental ends, we (or our delivery partner) pick it up from the delivery address on file — there's nothing for you to ship or drop off. Please return it in the condition normal use would produce, ordinary wear and tear excepted.
Every rental includes a 90-day parts-and-labor warranty, and Extended Warranty coverage is available beyond that — see our warranty page for what's covered. A malfunctioning Unit is repaired or replaced under warranty at no charge; it's not treated as a billing refund.
If you believe you were charged in error — the wrong amount, a duplicate charge, or billing after a completed pickup — contact us and we'll review and correct it. Legitimate billing errors are refunded in full.
Questions about a charge, or ready to request cancellation? Email admin@rentalexpress.net, or use your account's Contact page if you're already a customer.