These Terms of Service govern your rental of a washer, dryer, or other appliance (each, a “Unit”) from Kinematic. By signing up for a rental, you agree to these terms. If you don't agree, don't sign up.
Kinematic delivers and installs the Unit(s) on your selected plan at the address you provide. The Unit remains Kinematic's property at all times — you're renting it, not buying it. You agree to use the Unit only for ordinary household purposes at the delivery address, and not to move, sublet, resell, or relocate it without telling us first.
Your plan bills automatically on the frequency (weekly or monthly) and contract term you selected at signup, to the payment method on file, until you cancel. If a charge fails, we may retry it and/or pause your subscription until it's resolved. You're responsible for keeping a valid payment method on file.
You can request cancellation any time from your account. Billing continues until your Unit is physically picked up — cancellation ends the rental going forward, it doesn't refund charges already billed for time the Unit was in your possession. We'll schedule a pickup date with you once cancellation is requested.
Every rental includes the standard warranty described on our warranty page, and you may add Extended Warranty coverage for an additional monthly fee. Warranty coverage does not extend to damage from misuse, neglect, or unauthorized repair attempts.
Kinematic isn't liable for indirect, incidental, or consequential damages arising from use of a Unit, to the fullest extent the law allows. Nothing here limits liability that can't legally be limited.
We may update these terms from time to time. Continuing your rental after an update means you accept the revised terms.
Questions about these terms? Reach out through your account's Contact page, or to your salesperson directly.